Privacy Policy

SoundMesh ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our audio streaming platform designed for role-playing (RP) servers.

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Service.

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account
• Subscribe to our services
• Contact us for support
• Participate in surveys or promotions

This may include: name, email address, billing information, and account preferences.

2.2 Usage Information

We automatically collect certain information about your use of our Service, including:

• Log data (IP address, browser type, operating system)
• Service usage statistics
• Audio streaming metrics
• Feature usage patterns

2.3 Discord Integration Data

If you use our optional Discord bot integration, we collect only server-related information necessary for functionality:

• Discord server (guild) ID
• Specific channel IDs for audio streaming
• Channel IDs for "now playing" notifications

Important: We do not collect Discord user data, personal information, or message content through our Discord bot.

2.4 Audio Content

We store audio files you upload to our platform for streaming purposes. You retain ownership of your content, and we only use it to provide our streaming services.

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our audio streaming services
• Account Management: To create and manage your account, process payments, and handle subscriptions
• Communication: To send you service-related notifications, updates, and support responses
• Analytics: To understand how our Service is used and improve user experience
• Security: To detect, prevent, and address technical issues and security threats
• Legal Compliance: To comply with applicable laws and regulations

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, such as:

• Payment processors (for billing and subscription management)
• Cloud hosting providers (for data storage and service delivery)
• Analytics services (for usage statistics and performance monitoring)

These providers are contractually obligated to protect your information and use it only for the specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Government investigations
• Protection of our rights and safety
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Secure data centers and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Information: Retained while your account is active and for a reasonable period after account closure
• Usage Data: Typically retained for up to 2 years for analytics and service improvement
• Audio Content: Retained while your account is active or until you delete the content
• Billing Information: Retained as required by law and for tax purposes

You may request deletion of your personal information at any time, subject to legal and contractual obligations.

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to access and obtain a copy of your personal information we hold about you.

7.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

7.3 Deletion

You may request deletion of your personal information, subject to certain legal and contractual limitations.

7.4 Opt-Out

You can opt out of non-essential communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

We use cookies and similar tracking technologies to enhance your experience with our Service. These technologies help us:

• Remember your preferences and settings
• Authenticate your account
• Analyze usage patterns and improve our Service
• Provide personalized content and features

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Service.

Our Service may contain links to third-party websites or integrate with third-party services (such as Discord). This Privacy Policy does not apply to these external services. We encourage you to review the privacy policies of any third-party services you use.

We are not responsible for the privacy practices or content of third-party websites or services.

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Users between the ages of 16 and 18 must have parental consent to use our Service.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives adequate protection in accordance with applicable data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our Service

Your continued use of our Service after the effective date of the updated Privacy Policy constitutes acceptance of the changes.